Frequently Asked Questions (FAQs)
Orders & Pre-Orders
Are all items pre-order?
Yes. All Zonavy products are currently available through our pre-order model to maintain premium quality and reduce overproduction.
How long does pre-order shipping take?
Estimated production time is typically 2–4 weeks before your order ships.
Can I change or cancel my order?
Orders may only be changed or canceled within 12 hours of purchase. After this period, production preparation begins and changes may no longer be possible.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.
Shipping & Delivery
Do you ship internationally?
Yes, Zonavy ships worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
How long does delivery take after shipping?
Delivery times vary by region, but most orders arrive within 5–14 business days after shipment.
What if my package is delayed?
Shipping delays can occasionally occur due to carriers, customs, or high-demand periods. If you need assistance, please contact our support team.
Sizing & Fit
Are your products true to size?
Yes. Our products are designed to fit true to size with a sculpting, supportive feel.
Do you offer custom sizing?
Yes. Custom sizing may be available for qualifying orders. Please contact us for additional information.
What if I’m between sizes?
If you prefer a more relaxed fit, we recommend sizing up.
Products & Materials
What materials do you use?
Many Zonavy pieces are crafted using premium blends including ECONYL® / NetPlus® recycled nylon and Creora® regen spandex.
Are your fabrics sustainable?
Yes. We prioritize recycled and performance-focused materials to support a more responsible approach to activewear.
How should I care for my activewear?
We recommend cold washing on a gentle cycle and air drying to preserve fabric quality and longevity.
Returns & Exchanges
Do you accept returns?
Yes. Eligible items may be returned within 14 days of delivery.
Can I exchange an item?
Yes. Exchanges are available for eligible items depending on product availability.
What items cannot be returned?
Custom-sized items, final sale products, and worn or washed items are not eligible for return.
Support & Contact
How can I contact customer support?
For all inquiries, please contact: Email:giovannymartinez-peralta@sirenheadmerch.com
How long does support take to respond?
We aim to respond within 24–48 business hours.